FAQ
How can I contact you?
You can reach us anytime at support@multiscrub.com.
We usually reply within 24 hours and we’re happy to help with anything.
Do you ship worldwide?
Yes, we ship worldwide.
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery usually takes 7–10 business days, depending on your location.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of ordering.
After that, your order is already in progress.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
What if my order doesn’t arrive?
If your order hasn’t arrived within 30 days, contact us and we’ll make it right with a replacement or full refund.
Do I have to pay customs or import fees?
Depending on your country, you may be responsible for customs fees or taxes.
These are set by your local government and aren’t controlled by us.
What if my item arrives damaged or incorrect?
If something isn’t right, contact us with your order number and a photo of the issue.
We’ll sort it out quickly.
Can I return my order?
Yes. If you’re not satisfied, contact us and we’ll guide you through the return process.
When will I receive my refund?
Refunds are issued to your original payment method.
Most refunds are processed within 7–10 business days after approval.